NCW Experience

Warranty provider to the national class-action settlement for the nation’s largest insulated cladding system

• Developed the inspection and repair protocols
• Developed and produced a 7.5 hour DVD-based certification program for inspectors and contractors
• Recruited and trained more than 1,000 independent inspectors and repair contractors
• Managed more than 8,000 claims nationwide
  

Settlement Mediator for a national window manufacturer

• Direct negotiations with the plaintiffs and defendants to establish a reasonable settlement program
• Provided the quality control services for homeowners seeking remediation
  

Provided expert services to companies being sued for alleged defects in workmanship

• Reduced settlement costs from an estimated $20 million down to less than $1 million
• Determined cause of failure, which allowed our clients to recover from a third-party product provider

Warranty provider for a major residential complex with construction defect issues

• Advanced the negotiations through on-site testing to determine failure points
• Repair versus replacement of failing elements reduced the costs from $2 million to less than $150,000
• Completed ASTM field testing which provided evidence of a third-party product failure leading to a substantial recovery of costs from that provider.
  

More than 30,000 residential homes provided with warranty-backed remediation option for a common construction defect

• Estimated combined savings for homeowners is $1.4 billion
• Improved marketability for warranted homes and an increased selling price of 3% to 16%
• Reduced the stigma of the affected homes through the availability of the multi-year warranty

Resources

• Affiliation with established engineering, inspection, adjusting and remediation companies nationwide.
• Independent legal resources for contract and settlement development or evaluation